Messages

1

MMR Support [MMR Members Only] / Re: MMR diffuser installed

« on: April 09, 2016, 11:21:46 AM »

I previously owned a collector quality original MM and my new MMR with the diffusers installed looks as good or better than the original.  Part of this might be light degradation related on the original but now I can clearly see the inserts on my MMR even during gameplay with overhead lighting turned on.  Thank you CGC and PPS.

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MMR Support [MMR Members Only] / Re: MMR insert text is thin and transparent

« on: April 09, 2016, 11:16:44 AM »

Diffusers installed and the game inserts are perfect.  In my opinion, the inserts are now clearer than on my original MM.
Thank you to PPS for your commitment to resolving this issue.

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MMR Support [MMR Members Only] / Re: MMR insert text is thin and transparent

« on: March 28, 2016, 12:21:43 PM »

I believe you can submit a ticket although the parts are supposed to be available through dealerships moving forward.

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MMR Support [MMR Members Only] / Re: MMR insert text is thin and transparent

« on: March 22, 2016, 03:10:49 PM »

Yes, agree with your comments.  I have had to make room lighting adjustments that were not required with my original.  For example, any overhead lighting makes matters worse so I rely on background lighting and will probably switch all the ceiling lights to dimmable LED's.  I'm hopeful that the diffusers will address the majority of issues.  We appear to be on the same page, the game plays great and I'm happy to have had the opportunity to add it back to my collection.  In fact, in some ways it plays better; the Merlin kick out works flawlessly on my MMR and it was constantly bouncing out in the original.  It makes game play much more rewarding.  The only challenge now is that I would like to install several original MM modes and there's no easy power tap other than installing an independent 8v source.

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MMR Support [MMR Members Only] / Re: MMR insert text is thin and transparent

« on: March 21, 2016, 04:15:50 PM »

Doug called me from Chicago Gaming and explained at length what they are pursuing as a fix.  He is an extremely friendly and professional guy. I appreciate the time he dedicated to walking me through the process.  I am convinced after speaking with Doug that not only are they committed to quality but they truly care about their customers and the gaming experience they are providing. When they become available, I plan to install one of the diffuser kits on my MMR.  In a nutshell, CG kept the playfield to be 100% accurate and true to the original including the insets (as you know, they were not originally designed for LED bulbs).  The LED's are too bright and the diffuser will adjust them accordingly.  Any changes to the inserts or playfield would have compromised the original intent of keeping the game authentic.

I still prefer my MMR over the original collector quality MM that I sold last year.  The MMR plays better (in my opinion) and looks great.

I do not know if they are changing the printing process, this is a question that should be directed to Doug.

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MMR Support [MMR Members Only] / Re: MMR insert text is thin and transparent

« on: February 29, 2016, 02:04:49 PM »

I agree with Rick, we need to give this a chance.  On a positive note, CG is responding to the issue.

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MMR Support [MMR Members Only] / Re: MMR insert text is thin and transparent

« on: February 26, 2016, 03:29:58 PM »

Here is the response that I received today from CG regarding my illegible playfield inserts. I sent a copy to Rick to make sure he sees it in that he is advocating for the right outcome.  If I am reading this correctly, I have the impression that CG is going to sell the inserts to the owners of the defective games.  In response to a point made earlier in this blog, it is an admission of a quality defect by CG to admit that inserts are required to fix an issue and second, inserting diffusers is not the ideal solution.  Does this require that we disassemble our games and remove the LED boards.  That's a pain in the neck and should not have to be done on a brand new game.  The solution begs many questions such as, do the diffusers stay in place or will they slide out with repeated game play...will they discolor over time due to uv degradation...the list goes on and on.  We should be thankful that a solution has been found especially if the installation is not overly burdensome.  However, it is not ideal should any of us decide to sell our games in the future.  It's never the plan but I know I would want to purchase perfect machine.  In fact, I do want a perfect machine without having to install inserts.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
CG email response received on 2/26.

I wanted to follow up with you in regards to a concern you have on the legibility of the lettering on the inserts of the Medieval Madness Pinball. While the original game utilized relatively dim incandescent bulbs, MMR utilizes three bright LEDs under each insert. After much experimentation, we have designed a styrene diffuser that does an amazing job distributing the light evenly - entirely removing the hot spots created by the LED lamps. The diffuser considerably increases the legibility of the inserts.  We will soon be making this available to all concerned. Additionally, a software update will allow owners to adjust the brightness of these controlled lamps.

Soon we will be receiving a small quantity of these styrene diffusers and we will install them on already manufactured machines so to assure ease of installation and proper fittings. After we are satisfied with the process, we will then order a quantity of them and make them available through our dealers.

I am confident that you I have been doing my best to communicate directly with those who have expressed concern and have really appreciated the positive feedback on this approach. I also appreciate your patience as we finalize this solution. We ask that you continue enjoying your games.

8

MMR Support [MMR Members Only] / Re: MMR insert text is thin and transparent

« on: February 23, 2016, 07:09:59 PM »

Have you filed a ticket?  I think it is important for anyone with this issue to file a ticket to help accurately portray the percentage of dissatisfied and/or concerned customers.

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MMR Support [MMR Members Only] / Re: MMR insert text is thin and transparent

« on: February 22, 2016, 02:06:20 PM »

Hi, I am sorry for the late reply.  I have attached a PDF with multiple pictures of my inserts.  Please note that this is the second set of pic's that were sent to Chicago Gaming.  As I mentioned earlier, I have owned an original MM and the inserts in my game are not even close to my original 15+ year old game.  I've also looked at other MMR's from earlier production dates and there's no comparison, my inserts are illegible.  I have noticed similar to other comments in this blog that the letters often get worse (less clear) from one side to the other.  I am a big fan of PP and Chicago Gaming and I am planning to purchase Rick's next game but to be honest, if CG doesn't respect my request given the quality of the picture's I've sent, I may not purchase game #2.  I take quality very seriously and believe in good business ethics so let's see what happens.

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MMR Support [MMR Members Only] / Re: MMR insert text is thin and transparent

« on: February 19, 2016, 01:00:39 PM »

I provided two sets of high definition pictures of my inserts to Chicago Gaming when the machine is unpowered and when the lights are on.  The photo's show illegible inserts when lit and one with a brown stained area that further blurs the text.  The ticket is pending.  My machine is brand new (MMR0635) with less than 50 plays and the inserts look so bad that I'm not playing it as much as I would like to.  The last response from Chicago Gaming indicates that they are reviewing my ticket but that is it difficult because it is subjective.  To be honest and will full respect for Chicago Gaming for bringing a great game back to life, there is very little that's subjective about my photographs, the inserts are horrible.   I have had more than a dozen local collectors look at my machine and the overall opinion is consistent with what I have shared.  I hope that corrective action is proactively taken without having those of us that have received defective playfields having to defend what is so very obviously a quality defect.

Thank you Rick for your continued support and updates regarding this matter.  Can't wait for your next title and I truly hope that Chicago Gaming maintains our respect and confidence by resolving this matter.

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MMR Support [MMR Members Only] / Re: MMR insert text is thin and transparent

« on: February 14, 2016, 10:03:42 AM »

Here's a JPG showing my MMR inserts.

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MMR Support [MMR Members Only] / Re: MMR insert text is thin and transparent

« on: February 13, 2016, 10:22:39 AM »

I just set up game #635 and my inserts are not visible when the game is turned on.  I compared my machine to friends (earlier production date) and the machines are dramatically different.  It is impossible to even see my inserts with the LED's on.  I opened a ticket and requested a Registration Card that was not sent with my game.

Overall the game is beautiful and plays great although the insert issue is significant especially when I have guests play the game that do not experience with MM.  I have a lot of respect for Planetary and Chicago Gaming and believe they will remedy this issue.

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MMR Support [MMR Members Only] / Re: PPS- looking for update on CGC's response to the insert issues.

« on: February 13, 2016, 10:13:44 AM »

I just set up my new MMR #635 and the inserts cannot be read when the machine is on.  I compared my machine to a friends with an earlier production date and they are dramatically different.  My inserts are essentially invisible when the machine is on.  I also did not receive a registration card so I've requested the card and opened a ticket for the inserts.