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Author Topic: Troll carriage broken weld  (Read 26111 times)

Offline cataylox

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Troll carriage broken weld
« on: May 24, 2016, 01:03:40 AM »
Just unboxed MMr Le 839 and discovered during the first game that the troll carriage had a broken weld where the switch attaches. The troll was not centered when raised and moved a little when hit by a ball. I have disabled the left troll in the adjustment menu. I have attached a picture of the broken weld that causes the issue.


I have submitted support ticket #670 with Chicago Gaming.
 
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Offline mbuawa

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Re: Troll carriage broken weld
« Reply #1 on: May 24, 2016, 09:56:24 AM »
Worst picture ever, try again
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Offline PPS

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Re: Troll carriage broken weld
« Reply #2 on: May 24, 2016, 10:25:09 AM »
That would be a ticket to chicago-gaming.com via their helpdesk ...


rick

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Offline cataylox

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Re: Troll carriage broken weld
« Reply #3 on: May 24, 2016, 10:38:28 AM »
Picture was good enough for Chicago Gaming, they have already responded to the ticket.
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Offline glasairpilot

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Re: Troll carriage broken weld
« Reply #4 on: May 24, 2016, 12:01:40 PM »
I can't see the break either due to the blurriness.  I am curious what broke if you have another picture.
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Offline Lloyd Olson

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Re: Troll carriage broken weld
« Reply #5 on: May 24, 2016, 01:14:15 PM »
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I can't see the break either due to the blurriness.  I am curious what broke if you have another picture.

The metal bracket that holds the troll face leaf blade switch.

The locknut should be facing forward, not to the side.

LTG : )
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Offline cataylox

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Re: Troll carriage broken weld
« Reply #6 on: May 24, 2016, 10:05:49 PM »
As Lloyd said right above the locknut. On the left troll you can see the break just below the trolls chin.


 
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Offline mbuawa

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Re: Troll carriage broken weld
« Reply #7 on: May 25, 2016, 10:18:53 AM »
ah, now I see it. Are they sending you a replacement?
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Offline cataylox

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Re: Troll carriage broken weld
« Reply #8 on: May 25, 2016, 11:38:05 AM »
CGC responded to my ticket that they were sending a replacement.
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Offline mbuawa

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Re: Troll carriage broken weld
« Reply #9 on: May 25, 2016, 11:53:55 AM »
nice, yeah they seem to respond good to real issues. Some people complain they never hear back, but I think it's just those people whining about the inserts.
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Offline glasairpilot

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Re: Troll carriage broken weld
« Reply #10 on: May 25, 2016, 02:35:56 PM »
Doug responded immediately to my insert issues.  He was very nice on the phone.  I still do not agree with the explanation for the inserts, but I will say that mine are definitely better than many I have seen, but not as good as the early production runs.


Anyway, I wish CGC and PPS well.  I really like my MMR and am interested to see what else they remake.  Not interested in AFM, but would love to have a CV and a new TZ.
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Offline cataylox

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Re: Troll carriage broken weld
« Reply #11 on: June 09, 2016, 09:12:53 PM »
17 days and still "Being Processed   since 16 days 20 hours". Sure would like to have both trolls working.
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Offline cataylox

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Re: Troll carriage broken weld
« Reply #12 on: June 11, 2016, 04:33:32 PM »
Got an invoice today from CGC for the broken carriage assembly. I must return the broken part within 14 days, however according to the UPS tracking number they haven't shipped the part yet. I guess I should be glad that I have a UPS tracking number. 
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Offline cataylox

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Re: Troll carriage broken weld
« Reply #13 on: June 14, 2016, 03:39:32 PM »
Troll has been fixed. Thanks CGC for getting me the part.
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