MMR suddenly not keep date/time

[frolic]

My game has started doing this as well. Every time I power on, even if I reset the clock.

[Lloyd Olson]

Please open a ticket. Under Support - The Help Desk. CGC will get to them soon.

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LTG : )

[dendoh]

I guess no one wants to take the advice I posted above.


Again, replace the 2032 battery on the pinball controller board. It appears that it needs at least 3.0 volts to maintain its memory. Read my above comment.


I am not sure a software update can fix that.


What would fix it is a 3 volt power supply. Just my opinion. If I am wrong, please let me know.


Thanks, Dennis
PS: Love my MMRLE! A quality product! It was well worth the wait.

[Bobsolete]

I agree that the software update most likely will not fix the problem. I received a software update and the problem occurred again. The loss of time and date has happened only a couple of times, so it's difficult for CGC to troubleshoot. For me, when the problem occurs, it happens two times in a row then goes away for awhile. My best guess is, the machines real time clock battery backup circuitry isn't quite right.

[Iceman5000]

I agree that the software update most likely will not fix the problem. I received a software update and the problem occurred again. The loss of time and date has happened only a couple of times, so it's difficult for CGC to troubleshoot. For me, when the problem occurs, it happens two times in a row then goes away for awhile. My best guess is, the machines real time clock battery backup circuitry isn't quite right.

The software update seems to have fixed my problem, I never touched the battery.  I recommend everyone getting the update anyway as it does eliminate the tearing and a few sound issues.

[dendoh]

Quote:
"The software update seems to have fixed my problem, I never touched the battery.  I recommend everyone getting the update anyway as it does eliminate the tearing and a few sound issues."



Is there a page to download this software update from? Hopefully with instructions on how to apply it.
Thanks

[Bigboy]

Mine started having to reset the time and date so what I did was left game on for 2 days and it was solved the battery needs to charge up for a while???

[Bobsolete]

What rechargeable battery? I believe the real time clock uses a non-rechargeable CR 2032 Lithium button battery.

[vyzer2]

Have my game since mid Oct, just lost time and date today.  Thought I had the latest software , no?

[gliebig]

I've done the software update.  I still get the occasional speaker crackle.  Shouldn't say still, as it never happened before I did the update.
I never set the date to begin with.  Is there a reason to be concerned about the date?  No biggie to me.?

[Bobsolete]

No biggie except for a credit dot and an $8000 piece of equipment that isn't functioning correctly.

[Bobsolete]

Loss of time and date

CGC (Lloyd excluded)  customer service sucks.  I have had a ticket open for 18 days without a single response from my so called assigned pinball technician Ron Lukwinski. Lack of communication seems to be the normal way CGC conducts all facets of it's  business. All the ticket has ever said is, being processed since xx days xx hours. The last time I put in a ticket for this same problem, it took 30 days and numerous emails to Lloyd for CGC to respond. I understand this is a difficult problem, but absolutely no communication is unacceptable. I'm worried for the future when something big goes wrong with the MMR.

[schonb25]

Mine did it this week too and I have the software update since November. I will open up a new ticket.

Marc

[gliebig]

Sounds like a lot of people are having this issue.  Guess I'll have to set my t/d and see what happens.

[Tetsujin]

I've had my MMR for about a month and this just happened to me today too. "Time and Date Not Set."

--Chris
MMR-0323