MMR suddenly not keep date/time

[Iceman5000]

After owning MMR for about a month with no issues, today I powered it up and had a credit dot.  I checked it and it was for date and time not being set.  I set for the current date and time, played a couple games and turned it off.  When I returned this afternoon, powered it up, and again it said date/time not set.  Any ideas?

[PPS]

I'm pretty sure that was a bug in the software that has been fixed and would be in the update release that CGC needs to make available. You can put a ticket on chicago-gaming.com but I'm pretty sure.


rick

[Iceman5000]

Thanks Rick, I will do.

[Bobsolete]

I had the same problem. I put in a ticket then they sent me a firmware update.

[texture]

I have the same insure, think I'm going to wait for the final software update to be posted here.

[Lloyd Olson]

Texture - please put in a ticket. Very few games are effected and I don't know if the cure will be in future updates.

LTG : )

[dendoh]

I had the same issue and replaced the CR2032 battery on the board in the back box. That cleared up the problem.
I then checked the old batteries voltage with my VOM and it read 2.99 volts.
So it appears the board wont maintain data with anything less than 3 volts.
Maybe some of the batteries that are on the boards are marginal.
It is a good idea to replace the batteries on any machine you purchase anyway.
Make sure you replace the battery with the machine off. You don't want to accidentally touch the circuit board with it.


Dennis

[jdcdiffey]

Same issue I will put in ticket as well.

[texture]

Will do, thx Lloyd

[Iceman5000]

Problem was solved with software update, also no more tearing on the screen.

[Bobsolete]

I had the same problem, but the loss of time and date happened vary sporadically. I put in a ticket and a month latter received and installed the update. After a month of operation I lost the time and date again. There is still a problem. I have since put in another ticket and have not heard anything from CGC.

[Lloyd Olson]

I marked your ticket high priority and alerted Ron.

I'm sure the engineers are looking into it.

LTG : )

[Bobsolete]

Lloyd,
Your response to my tickets and emails have always been prompt, and I thank you. The problem is with CGC. It took days and numerous emails to you before they responded to the my ticket. It took a month to even get the update. My experience with CGC customer support, not you, has been poor at best.

[VegasAlleycat]

I have the issue as well but was waiting for the software update.  I will open a ticket now.

[Bobsolete]

11 days and counting since I put in my second ticket for the loss of time and date. Absolutely zero communication once the ticket was assigned to a CGC pinball technician (Ron). All I want is some acknowledgement from Ron that the problem is even being looked at. This is exactly what happened the first time a put in a ticket with this company.