Thanks Lloyd so can't see why a tracking number can't be sent then the customer would have some idea that it was actually sent and when to expect it. If that could be done then it would answer a lot of questions of who, what, when, where is the replacement part. It will be a month now w/o a functioning shaker and seems like forever to get r dun and more than half that time was waiting for a new part to arrive, and during that time have no idea if it was ever sent or not.