PPS- looking for update on CGC's response to the insert issues.

[TaylorVA]

Please let us know what CGC is doing about this issue. They should certainly have enough info at this point to make a comment. As a person waiting on one I need to know that this issue will be resolved on current and future builds.  Thanks.

[PPS]

I think it's appropriate for CGC to tell people what the response on this topic. We are working with them and expect some communication this week.


Rick

[TaylorVA]

Thank you. My game has yet to ship and I want to know CGC's response so that I know what to do about my order.

[TaylorVA]

I spoke with CGC today and they are taking steps to improve the opacity on games yet to be built. This includes some changes in screening process as well as adding the issue to QC for themselves and Stern.

[Hellwalker]

No solutions for already built games then ?

[grimwasere]

oh well at least cgc are owning up to the fact there is a quality control issue 

[Pablito]

Great! Happy for the owners of new correctly printed playfields. Now, looking forward to CGC's response to those of us with the transparent text.

[TaylorVA]

Sorry I can't speak to what they are planning on doing for current owners. It sounded like they were going to approach it by a case by case basis and I don't want to mislead anyone by misquoting what was said. I called specifically to find out what they were going to do about resolving the issue with games yet to be built.

I

[gliebig]

I would expect a fully populated playfield swap.  I'm sure I'm not the only one that wouldn't be able to swap a full playfield of ramps/mechs etc...
They f'd up, do the right thing.  Time for customer service to shine if they expect to keep selling games in the future. 

[pale]

Everyone can mess up, thats not the problem in my world. s**t happens.


Even I do misses sometimes, but I surely fix them without any hesitation or complications.


The greatness of a company comes when you take responsibility to your mess and do what you can to fix it.

[Lowrent]

If they fix the future ones and don't repair ours, i'm gonna be even more pissed.
At this point, I really regret not waiting for the standard.

Without any hesitation, I would exchange the shaker and plywood bottom for opaque insert text, if I could.

[Drewblood419]

I'd be fine with either a populated playfield swap and a return of my current one. Or a unpopulated PF to have and swap it over down the road. Both of these fixes are acceptable. Personally I think that a spare properly printed PF would be cheaper on CGC and still address the issue 100% I want to see CGC do well on these remakes and for them to find it profitable enough to keep doing other games in the future at the same time taking good care of their customers with warranty issues

[gliebig]

Swapping an unpopulated playfield is a s**t ton of work, and something I'm not comfortable doing.  For $8k, I don't think I should have to either.

[ScottM]

Swapping an unpopulated playfield is a s**t ton of work, and something I'm not comfortable doing.  For $8k, I don't think I should have to either.

Not to mention the cost if you inadvertently screw it up.

[adie161265]

If, as I do, have the transparent decals, do we have to open a ticket or do they know the games which are affected?
I am just waiting on a response to the problem before I make a move but is it safer to register the issue?
Thanks