Game just went dead

[Boxedbeef]

Loyd ,
After about 20 perfect fully functioning plays , my game just went completely dark during play #21. I tested voltage in and all is good 110 . The green lights at the bottom right box next to coin door are lit . The extra power plug there reads 110 . The 3 banks of green lights next to fuse blocks on underside of playfield are lit . The board behind the backglass is dark . All playfield lights , mechs , and backglass dark and non functioning as well . I don't want to research anything further without your expert advice . I don't know of a reset or bad board or ?
Please get back to me as I want to get playing again soon .


Thanks , Paul
Miami, Fl .
MMRLRE # 201

[Lloyd Olson]

Paul, did you email me this morning ? If so it was rejected by your IP.

Please go over all connectors from power supply through the game to the controller board. Reseat if necessary. I'd start up at the controller board.

If still no go, please open a ticket. In case we need to get you something.

Thank you,
LTG : )

[Boxedbeef]

Loyd , 
 I will check all connectors when I return home . I did send you an email and also started a ticket .
Will let you know what I find regarding all connections ,
Thanks., Paul

[Boxedbeef]

Support from  both Loyd and CGM ( Sean and Dave ) has been exceptional ! Looks like I lost the 12 volt side of the power . We walked through the testing over the phone today . . They are sending out a new power supply for me to install immediately . I am very pleasantly surprised at the quick response .


  Many Thanks

[Boxedbeef]

New Power Supply installed and game is playing perfectectly ! Many thanks to Loyd -Sean - Ron  and CGM .
I couldn't be more pleased with the excellent timely response to this issue


Job well done ,
Paul